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Faq & Help

Where is my order?

Please make sure to contact us at admin@the-great-beyond so we can resolve the issue. Please note it can take 1-2 business days for shipment.

You can also track your order below

What about shipping?

We offer free international and free express Australian shipping.

Learn more about our shipping here.

What is your returns policy?

30-DAY MONEY BACK GUARANTEE

Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with an exchange or full refund.

REFUNDS & CREDITS

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 3-5 days for a credit to appear on your account.

CONDITIONS

All returned or exchanged items must be in new condition, unworn, unwashed and with original tags attached.

SHIPPING OF RETURN

Return shipping costs are not paid by The Great Beyond.

Import & Duties costs are not refunded.

How do i return an item?

International and Australian Orders

  • Australian orders please fill out returns form here.
  • International orders please fill out returns form here.
  • Refunds will be issued in the same payment form as tendered at the time of purchase.
  • You will be notified when The Great Beyond receives the return and when your refund has been processed.
  • Return shipping costs are not paid by The Great Beyond.
  • Import & Duties costs are not refunded.
Why won’t my dicount code work?

Please make sure to contact us at admin@the-great-beyond so we can resolve the issue.

Please note discount codes can not work in conjunction with already existing website discount combos.

Where are your pieces made?

Our clothing is made in China, learn more about our team in China here.

Are your pieces made from organic bamboo material?

Our Orbit and CASSIOPEIA collection are made of certified organic bamboo material, read more about our fabrications & their benefits here.

How do I look after bamboo clothing?

We have a whole section available for bamboo care read through it here.

Do you have any promotional codes?

Our classic combo deals are applied at check out.

20% off your order when you purchase two classic tops

30% off your order when you purchase three classic tops

Do you work with bloggers?

Yes we do!

Contact us here.

The Great Beyond creates bamboo clothing for the stylish and confident woman. Designed in Queensland, Australia referencing the classic styles you know and love to fit into your everyday lifestyle. Our vision is to create eco-friendly fashion through luxury fabrics and staple pieces that complement the modern woman and the environment.