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Shipping

Where is my order?

Please make sure to contact us at admin@the-great-beyond so we can resolve the issue.

Note it can take 1-2 business days for shipment.

Need it fast? Leave a note that you need your item shipped within 24 hours.

You can track your order below – just simply put in your tracking

Free Express Australian Shipping

The Great Beyond offers FREE Express shipping on all Australian orders with no minimum order sizes and no exceptions.

Just because shipping is free doesn’t mean it should take a long time. We understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from The Great Beyond in Australia, you can expect to receive your order within 3 business days.

Free International Shipping List

FREE International Shipping Countries

  • Austria
  • Belgium
  • China
  • Denmark
  • Fiji
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong China
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Japan
  • Korea, South
  • Malaysia
  • Malta
  • Netherlands
  • New Caledonia
  • New Zealand
  • Norway
  • Papua New Guinea
  • Philippines
  • Poland
  • Russia
  • Singapore
  • Solomon Islands
  • South Africa
  • Spain
  • Sri Lanka
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • United Kingdom
  • USA
  • Vietnam

Exclusions

  • Canada

New Zealand: 6-14 business days*

Asia/Pacific: 6-18 business days*

USA/Canada/Middle East: 10-20 business days*

UK/Europe/Rest of World:12-24 business days*

*These are estimates only, please rely on the tracking of your garment for arrival date estimation. We do not cover import & duty costs.

Do you offer express post internationally?

We also do offer Express Shipping via DHL 

Express Shipping Pricing

UK & US  
1 -2 items $15 USD
3 – 5 items $20 USD
6 – 8 items $25 USD
9 + items $30 USD

Canda 
1 -2 items $40 USD
3 – 5 items $45 USD
6 – 8 items $50 USD
9 + items $55 USD

New Zealand
1 -2 items $15 AUD
3 – 5 items $20 AUD
6 – 8 items $25 AUD
9 + items $30 AUD

Everywhere Else
1 -2 items $20 AUD
3 – 5 items $25 AUD
6 – 8 items $30 AUD
9 + items $35 AUD

*International delivery time may vary depending on your local postal service

Duty & Import Charges

We do not pay or cover unexpected local import and duties.

There may be local customs and taxes. These needs to be paid by the customer. Please check with your customs before ordering to get information on local fees.

I did not receive a printed receipt with my order

We believe in reducing our environmental foot print as much as possible. That is why all our receipts are kept digital, to check the status of your order simply click Account on the top right hand corner.

Then click your recent order ID, your tracking number and website to track it from should be listed under Order Updates.

What is your returns policy?

30-DAY MONEY BACK GUARANTEE

Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with an exchange or full refund.

REFUNDS & CREDITS

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 3-5 days for a credit to appear on your account.

All returned or exchanged items must be in new condition, unworn, unwashed and with original tags attached.

The Great Beyond creates bamboo clothing for the stylish and confident woman. Designed in Queensland, Australia referencing the classic styles you know and love to fit into your everyday lifestyle. Our vision is to create eco-friendly fashion through luxury fabrics and staple pieces that complement the modern woman and the environment.

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